STANDARD DELIVERY
DELIVERY IS FREE FOR ALL ORDERS OVER £100 (excluding VAT).
*UK Mainland Only.
For all orders below £100 (excluding VAT), a £10 delivery charge will be automatically calculated at checkout.
Subject to availability, it is our aim to dispatch all orders within 24 hours so that they are received by you within 2-4 days from acceptance of your order.
Deliveries are made between 8am and 5pm, sometimes this maybe outside these times due to unforeseen circumstances.
NEXT WORKING DAY DELIVERIES
The cut off time for next working day deliveries is 2.00pm. If you place an order before this time, it will be processed and dispatched the same day (subject to stock availability). Orders received after 2.00pm will be processed the following working day.
Whilst this is not a guaranteed next day service due to the use of a 3rd party couriers, most of our orders sent out do arrive on time. We are unable to accept liability for late deliveries.
Next working day deliveries include an additional charge as follows;
Next working day £19.95
Saturday £26.95
WEEKEND AND BANK HOLIDAY DELIVERIES
Our working hours are Monday – Thursday 9am to 5pm and Fridays 9am to 3pm. Unfortunately, we are unable to process orders at weekends or on bank holidays.
Orders placed during these times will be processed on the first working day back.
We do not provide a delivery service for bank holidays.
HOW WE WILL DELIVER YOUR ORDER
Due to the nature of our products and that they are most often ordered in bulk, we usually deliver on pallets.
If you are unable to receive pallets or require a tail lift for off-loading, please note this in the ‘order notes’ box at checkout. You can also use this box to include any information relating to restricted access.
COLLECTION
Collections are only available the following working day after your order is processed. Should you wish to collect, please make prior arrangements by contacting our office on 0191 375 0027 or EMAIL US.
Our free collection service is available on all stock items from our distribution centre based in Durham. L-Pac Packaging Solutions Ltd, Unit B Skerne House, Mandale Business Park, DH1 1TT.
OUT OF STOCK SITUATIONS
Items for sale on this website are stock items unless a lead time is shown. Stock items should, in normal circumstances always be in stock and available for dispatch as soon as payment is received in full.
We always do our best to maintain high stock levels by receiving regular deliveries from our suppliers. Whilst it is our policy to avoid shortages in stock, this, on occasions cannot be avoided. Should an item not be available for delivery within the time you specify, we will contact you to advise you of the delay.
RETURNS
If there is any defect in the quality or condition of the goods, we will provide an exchange or refund. Please notify us by email on sales@l-pac.co.uk quoting our order reference within 7 days of delivery.
You have the right to cancel your order within 7 days of receipt of goods, with the exception of bespoke, custom-made items. You must notify us in writing of the cancellation and return the goods in the condition they were delivered to you, in unspoilt packaging, at your cost and at your risk.
Please note: You have a duty of care while the goods are in your possession, and they are your responsibility until the goods have been received by L-Pac Packaging Solutions Ltd.
